Account & service

Review requests and prepare a data copy

Board reviewers manage their own association’s queue with recorded reasons and scoped downloads.

Board members2 min readNeighborEase

Step by step

  1. Open Account & service for the correct association and read the submitted request and its event history.

  2. Move the request to In review with a meaningful reason. Confirm the requester’s identity, scope and authority through your established process.

  3. For an authorized copy request, mark it Ready when appropriate. The app prepares a bounded JSON snapshot for the original requester.

  4. If an authorized association copy also needs PDF/TXT files, arrange the separate assisted return of revisions referenced by that saved snapshot. Confirm actual delivery before recording fulfillment; preparing a JSON copy or ZIP is not proof of receipt.

  5. For a correction or deletion request, carry out the authorized work through the appropriate process before recording Completed. If rejecting, record a clear reason.

  6. Check the final status and history. If the request changed while you were reviewing it, reload the current version before deciding again.

Before you continue

  • Marking a ticket Completed does not itself correct or delete records. Review applicable obligations and exceptions before taking action.
  • Board authority is association-specific. Copy downloads remain limited to the original requester and current authority; very large requests need assisted handling rather than an unlimited export.
Open the app

Sign in to carry out these actions in your community. This help page does not change any data.

Getting started, community tasks, and account guidance: every instruction brought together in one clear handbook.

Open the complete guide